Customer Service

Our business is to make your job easier and to provide quality care to your patients.

• Delivery: 50 MILES
• 24 hour emergency service
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Labor to build or assemble and test sophisticated mobility equipment
• Provide oxygen conserving devices for client's ease of portability of O2
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)